General Data Protection and Privacy Policy

The General Data Protection Regulation came into force on 25 May 2018 and gives you more control over how your personal information is used. The Mandarin understands the trust you place in our business when you provide us with your personal information, as such we have written our new Privacy Policy which sets out our privacy promise to you. You will find :

  • The personal information we collect
  • How we use that personal information
  • How you can service your data protection rights
  • How you can contact us regarding any privacy matter

Who we are

This Privacy Policy aims to give you information on how The Mandarin (we) collect and process your personal data.

Our website address is:

The personal information we collect

We collect information like your name, address, email address and contact details from the contact and booking forms.

The information will have been provided by you and is used for direct marketing, to hold your booking, to contact you about your booking or contact you as you have requested.

We also ask for your reason for booking, this is not a mandatory field and is used for demographic purposes and some future marketing.

Marketing will only be sent if you have consented via the “join our mailing list” tick box on the booking form.

Customer Review

When visitors leave reviews on the site we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection.  We also use you email address to validate the review as a genuine human review and also not spam.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included as visitors to the website can download and extract any location data from images on the website.

How we use that personal information

We use your information to send you mail shots via email regarding new dishes, menus and future events, such as Chinese New Year celebrations. We keep your information confidential and will never disclose your information to third parties for marketing purposes.

Cookies and Analytics

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

These cookies will last for one year and contain no personal data, it will be  discarded after this time limit.

We also use analytical cookies, some times called tracking cookies. These are use to obtain information on our website traffic such as demographic data, browser type, time spent on the site, pages viewed and how may times you have visited the site.  Like our other cookies these do not contain any personally identifiable information and will also last for one year.

Cookies and browsing history can be deleted at any time, please see your browsers instructions for details.

Where we send your data

Visitor reviews may be checked through an automated spam detection service or by the website administrator who can see the data you have entered into the form .

Additionally, forms that are completed are checked through an automated spam detection service and emailed through a secure email server to The Mandarin staff

How you can service your data protection rights

The General Data Protection Regulation provides rights of access, modification and deletion of your personal information.

How you can contact us regarding any privacy matter

If you have a question about the Privacy Policy, please email us at or write to Privacy, The Mandarin, Egginton Road, Hilton, Derbyshire, DE65 5FJ.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes or you no longer wish to receive marketing.

If you feel that we haven’t resolved your issue fully then you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the data protection supervisory authority in the UK (

This Privacy Policy is effective upon 24 May 2018.